Shipping policy

Orders are processed within [1–2] business days (Monday to Friday, excluding public holidays). Orders placed after [3:00 PM MT] or on weekends begin processing the next business day. You'll receive a confirmation email once your order is placed, and a second email with tracking once it ships.

Delivery times and rates

International delivery
We ship to [list countries or regions]. Estimated delivery is [7–21] business days depending on destination and customs clearance. International rates are calculated at checkout.

Customs, duties and taxes
International orders may be subject to import duties, taxes and customs fees charged by the destination country. These are not included in your order total and are the customer's responsibility. AuraSneak has no control over these charges and cannot predict their amount.

Tracking
A tracking number is emailed as soon as your parcel leaves our facility. Tracking can take up to 24–48 hours to show its first scan. Carriers we use include [USPS, UPS, FedEx, DHL].

Delays
Estimated delivery times are not guaranteed. Weather, customs inspections, carrier backlogs and peak seasons can extend transit. If your order hasn't arrived [10] business days past the estimate, contact us at aurasneak@outlook.com and we'll open an investigation with the carrier.

Address accuracy
Please check your shipping address carefully at checkout. We can only change an address before the order ships; email us immediately at aurasneak@outlook.com. We are not responsible for packages delivered to an incorrect address supplied by the customer. Parcels returned to us as undeliverable can be reshipped once the correct address is provided and reshipping costs are paid.

Lost, stolen or damaged parcels
If tracking shows delivered but you haven't received your parcel, check with household members and neighbours and contact your local carrier first. Report the issue to us within [7] days of the delivery scan and we'll help resolve it. Parcels damaged in transit should be reported within [48 hours] with photos of the packaging and the product.

Split shipments
Orders with multiple items may ship separately at no extra cost. Each shipment has its own tracking number.

Questions
AuraSneak, 30 N Gould St, Sheridan, WY 82801, United States
Email: aurasneak@outlook.com · Phone: +1 307 310 2235
Support hours: [Monday–Friday, 9:00–17:00 MT]